Money over Reputation
I have used this shipping company several times in the past without any complications. The process was always easy, reliable, and affordable. However, this time was a COMPLETE disaster. I made arrangements for my vehicle to be picked up 3 weeks before the dates I needed. I was quoted a price, agreed to the price, signed the agreement, and I was given a 4 day window for pick-up. As the window approached, I was never updated or re-contacted by Easy Auto regarding any changes. 2 days into the window, I reached out to the transportation specialist who set up my agreement and could not get a response. 30 min later a dispatch person called stating someone was available to pick my car up that day and the NEW price was $150 MORE because it was same day pick-up. I quickly advised her that I did not request a same day pick-up nor needed one. I was given a 4 day window and a different price 3 weeks earlier and if those 2 things are honored that was what I was requesting. Immediately, the Easy Auto guy who had not reached out or called me back NOW calls and states that there was a price increase and the computer quoted the wrong price. Then he stated that the driver left and now I would have to wait for a new one. I then agreed to pay $50 more than I previously was told ONLY to because Easy Auto REFUSED to honor the price rate guarantee they clearly state they have on their website. It is a LIE. They guess prices, and haggle, and literally stop answering calls and texts when they have someone who will pay more money. At the end of the 4 day window I was originally given, I had only been able to successfully contact Easy Auto 2 times. Each time, the Easy Auto transportation "specialist" was not sure when another driver was going to be available because I declined the 1st one. Completely, misrepresented the facts which were the abrupt and non-transparent price increase. I escalated to a supervisor who was confident that the window given would still be honored, and although it was the last day of the window and I was leaving the state that same day, there was still time for a pick up could still be arranged. A dispatcher did call with a new driver but NOW the pick-up day is 3 days LATER on a Monday when. I spent 4 hours rigorously looking for a safe place to leave a vehicle because no time was invested into securing a driver during the 4 day window. On Monday, my car was not picked up as I was told. I attempted to contact the supervisor and the Easy Auto specialist, No response. I had to file a complaint with the BBB to get a call back on Tuesday from Easy Auto stating that my car was picked up that day Tuesday. That was a LIE! The person I left the car and keys with still had which is why I was calling Easy Auto. My car was not picked up until Wednesday. I NEVER received a call from anyone at EASY Auto regarding the delays, deception, or even a basic apology. Everyone including the manager gave excuse after excuse about how they don't "control" what happens next. This was a traumatizing experience that I would never want anyone else to go through. I really hope you guys read the full review and make a better choice than I did. Money over company reputation = ENOUGH SAID/RUN!