F this company!
First of all I did not place the order. I instantly tried to cancel it when I noticed it. I wrote them an email because that’s THE ONLY way of contact. I asked them to cancel & they did not respond for 2 MONTHS!!! Mind you… we didn’t even get the item either in that time frame to try to return it. It shouldn’t have taken that long to be shipped according to the delivery timeframe on their site (it was shipped the same day they wrote me back). By the time they did responded, the item was barely shipped off (2 months later). So then they said they couldn’t cancel because it was now being shipped. How convenient, right? But regardless they don’t even let you cancel your order beforehand anyways, in any situation. There’s no way to do it on the site or by email. They make you receive the item, just to return it & you’re still missing out because you are responsible to pay for shipping back. So the customer loses money either way. When we finally receive the order guess what?? It was too late to return it because it was purchased 2 months ago, out of the 30 day window! So I asked for a refund since I couldn’t return a product I did NOT authorize in the first place. They denied. They only offered to give me another band of my choice for free AFTER I told them I would expose them on social media for their terrible customer service. Why would I want something (another watch band) I didn’t even order in the first place anyway?? And by a company that is pure sh*t when it comes to customer service! I would not trust this company!! I let my 10k follows know not to purchase from them either! I’ll keep spreading the word.