They asked me to sew the defective shirt they sent rather than replace it
I ordered seven t-shirts from this company and, despite using the size guide they provided, the shirts were all comically huge. Additionally, one of them came with a large hole in the side. When I contacted their customer service (they only have email), including a picture of the hole in the shirt, the response was: "Hello, we are also sorry that you purchased the wrong size. If you want to change the size, you will need to bear the cost of returning or exchanging the product. The transportation cost is relatively high and very uneconomical. I suggest you reorder the size you need. This is more time-saving and cost-effective I wish you a very happy future" I responded letting them know that they would still have to ship me out a replacement shirt for the one with a huge hole in it anyway so why not do an exchange? They stopped responding until I sent a follow up email asking about it. Here is what I received: "Hello, we deeply apologize for the unpleasant shopping experience you had. You received a piece of clothing that was damaged, and we are also very sorry. We have applied for a 5% compensation for you. May we ask if you can accept and keep the damaged clothing? The damaged clothing can be sewn together. Thank you for your understanding, and we wish you a happy life." Their response was to offer 5% discount on future orders and to ask me to sew the defective shirt. They were completely unwilling to refund or exchange the order. I will NOT be purchasing from them again.