Customer service could be better
I finally got refund into my bank, after posting negative customer service review, Unfortunately it took it so much, the more l had no problem making reservation or getting confirmation, contrary to others review. However Agoda Customer service is a problem, as multiple agents replied, each different, lacking consistency and my confidence in their same scripted reply, insisting delay was at my bank, causing stressfull and unnecessary multiple communication with bank assuring me each time of no delay and immediate refund posting policy The bottom line, Agoda refunded me reservation for 3 nights where two were sleepless due to property lack of compliance in guest adherence to proper conduct, and instead retaliating against me. I appreciate that.