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Bought their Resin Heater H2 for my…

Bought their Resin Heater H2 for my mars 4 ultra as it is listed as compatible. The instructions manual didn't cover how to correctly attach it to the printer and I had to contact support. They showed me an inaccurate, rubbish diagram that was literally just a bad drawing of a different printer with the heater drawn inside. It did not work. The heater simply does not fit in the Mars 4 ultra. The attachments used to connect the heater to the printer are not good quality. The "sticky" side of the magnet attachment came straight off rendering it useless. Support then suggested I just get an enclosure for the heater...which completely negates the whole point of buying the heater in the first place. Their response time when contacting support is also subpar, you could be waiting anywhere between 3 days to over a week.