Worst customer support and place to spend your money
Really doesn’t matter. Turns out it is cheaper, easier and safer to purchase your products from sellers on platforms like aliexpress than to purchase them directly from you. Being established brand like Ulanzi to say that is great disappointment to be honest. I’ve being purchasing products of yours since 2015-2016 and now is my first time I decided to place my order at your site. For sure it is the last. And by the way - decided to check you German site and order: 1. When I’m not able to pay in USD to avoid currency conversions and 2. To pay in EUR at least and relay on faster delivery. And guess what? I can’t due to 2 reasons. First again euro is being converted. And second and more important - the upgraded (longer version) of the tripod is not listed there. Last but not least you don’t offer any option to input company details regarding VAT. By the way what’s the point of offering PayPal as payment method when as soon as I change the delivery country to Bulgaria it disappears and turns into card payments?!? If I want to use card instead of my PayPal balance - I have such in EUR, USD and GBP. I know how to use them. Long story short: yes, I’ll leave an honest review on trustpilot explaining the things as they are. I know an order for less than $40 doesn’t matter to your brand but I really put an effort into trying to order directly from you. And it turned out you have taken care to make it impossible. And to make sure, despite how I want to buy your products, to quit. Well done! Spent way more time trying to resolve this with you. Way more than it is expected from customer side. Wish you best luck because with that lack of support you will need it. No matter how good are your products out there are other brands making as good as yours or even better. It is not 2012 and you are not alone on the market. Fact you’ve missed judging by the experience I had. Have a nice day! Really don’t see a point continuing this discussion