Abuse from Angela
I popped into Sainsbury's petrol station wolverhampton and the customer service or lack of was disgusting. I used my phone to pay as I usually do but it wouldn't work tried a few times on both tills using different cards in my google wallet and nothing, I explained to the cashier called Angela I had no other means of payment and would need to go home and get my actual card as there was nothing else I could do. I was happy to leave my details and phone with them as I it wouldn't take more than 10 mins. At which point her response "if you take your car i will call the police " to which I said i totally understand but is there another way you can help me as I don't know what else to do as you have seen and she said "well noone else has had an issue with paying" so i said I'm willing to show you my bank account to prove I have the funds to which she said " I don't like your attitude" baring in mind I'm asking for help not being abusive just trying to come to a resolution. I then said to her I don't know what else to do and Angela then says "that's your problem not mine" I then asked for a manager to be told she didn't have a manager and I could go to the store. Her colleague then helped me by taking my details on the back of receipt paper and I went off home to get my bank cards, I came back to pay but couldn't pay using contact less but could by using chip and pin. I noticed at this point other people were having similar issues. I then went to the store and spoke to a manger who told me they have a process for this kind of thing and all she had to do was ask me to fill in a non payment form at no point was this offered to me. I was spoken to like dirt, treated as if I was trying to get out of paying. Angela's attitude was disgusting. What's interesting is that there is a sign up referring to treating the staff kindly not being abusive yet the staff can be a abusive as they like! Oh didn't have an issue in any other place using my phone as payment!