Unexpected shift - a positive one
I told myself I would stop shopping w/ RB b/c Alvin left RB Santa A. location in early 2026. Mind you, I was just talking w/ Alvin 8 months prior about a sell item. Since being w/ RB years back, Alvin has handled all my trades and orders. So when I got a message from his work number stating Alvin has moved on, this is now J***. I was devastated. So I said, well it's time to move on from RB. Preloved boutiques are only as good as their customer service because there has to be strong trust relationship. Trust that your SA is selling you an authentic item and trust that my selling items does not get lost or damaged (gets taken care of properly). Alvin always made sure I felt safe in a trade or sale. BUTTT The dang sale happening was too good. So, yes, I acted on impulse. A trade. I dropped off the item w/J**n and W**i @ S.A location. The whole 18 days (including weekends), I was nervous. I kept checking the app to see if my item arrived and got checked in. On the 18th day, the app said completed. I was relieved. I was getting worried. But RB came through. RB S.A location took care of my trade. It was a positive experience. I wouldn't do this anytime soon w/ RB though, 18 days of worry is not worth it. I am still aware of reviews of RB losing items in transit or returning sell items damaged.