Very poor delivery service and the inability to follow simple instructions
The food is only decent, but everything must be cooked in their specialty oven. The main issue I have with them. The delivery company. They can't follow simple instructions. Living in the south, the temperatures on my front porch can get into the hundreds quickly and they have a large delivery window. It's roughly 5 to 6 hours wide. My instructions were to simply ring the doorbell. Drop it off. Ring my doorbell so that my food doesn't sit in the hot temperatures for 4 to 5 hours. Tovala. didn't really seem to care too much about my concern, which was food safety. Raw protein, especially fish sitting in the hot sun for that length of time, can't be safe. And as a final thought, I canceled 6 days before the next order. But I still got charged for the next week's meal and they dropped it off, failed once again to ring my doorbell, and it sat in a hot sun for who knows how long.