Kayla with CS is AWESOME!
Kayla with customer service was absolutely AMAZING. Through no fault of Voltage, I ordered the wrong cleaning tablet for our espresso machine (thank you high-paid [name redacted, but you put these on the outside of a burger] commercial consultant who told me what to order wrongly). I came to Voltage because I had used them for small coffee shop needs and their prices are MUCH better than the place that shall not be named. Like many small businesses, our small nonprofit coffee shop runs on cash flow at the moment, and money is tight. Kayla called the person in charge of shipping (who had gone home), arranged for return labels, fast shipping of the CORRECT cleaning tabs, and credited our account for the difference in cost. I don’t know why, but I’m still amazed at amazing customer service. Many businesses have left that personal touch and caring attitude behind. Thank you, Kayla, for your help, and thank you Voltage, for all that you do. This small business will always use Voltage Coffee supply for all of our coffee needs. - Kyle Parker Director of Operations Not Your Average Joe nyaj.coffee