ONLY TWO 7/24 recording per customer - ridiculous - FIXED
I am a loyal Frontpoint customer since around 2016 with many security nodes throughout my home. I have sometime issues with the batteries or sometimes equipment that just dyes after years of use. Customer Service is usually OK BUT I just found out that ONLY TWO 7/24 recording per customer is available for cameras - is just ridiculous. I was concern with increasing theft potential in area and ordered 5 NEW camera that needed SD cards for 7/24 recording, especially after talking with customer services before my purchases. After installing all the cameras, I could not configure all of them to the 7/24 recording, today I found out that Frontpoint only is offering 2 cameras to have the 7/24 recordings per customer on their software. I need a security solution that I can have multi camera record 24 hrs, I truly don't understand the restriction and they can't give any date when that basic service would be available. They offered, I can return the cameras but that is what is not my requirement. I have 2 other security camera solutions in other properties that record 24 hours for all cameras installed - why can't FrontPoint do this???? Short clips alone are NOT a good solution, you need 7/24 recording for all cameras. After posting this complaint and sending an email - I was called by the Customer service dept. manager and he confirmed FrontPoint was able to add all my 5 cameras with SD cards into their software. He stayed on the phone until all were set up.