VERY BAD EXPERIENCE
I called to inform you about the death of my husband. I was inquiring about lowering my payment since my income has been halved. Mia talks really fast and I didn’t understand that she was rewriting the loan which made the total of the loan go over the original amount we borrowed. She had to use 3 computers and call tech help and finally after over 45 minutes I was out. I didn’t realize what happened until I got home and saw the welcome email and the total amount of the loan. I didn’t get copies for some reason. I called her and said I wanted to go back to the original loan and she was obviously very defensive about it stating that she explained everything to m. I beg to differ. She must get a commission for new loans because when I went back to the office she was RUDE. The day before she was all smiles and giggles. She told me (and my daughter) to sit down by the window; she wouldn’t make eye contact. She called me up twice and told me to sit back down. She didn’t say hello, goodbye. One could tell that she was mad. I wanted to to continue with the original loan that carried a balance of about $4000; not start over at &5k plus at an unbelievable, extremely high interest rate. I will do my best to pay this off asap because I want nothing to do with your company after those two schizo encounters. I am a 78 year old grieving widow who is not stupid enough to fall for fast talking, incoherent babble.