Mars Hydro No Support 2022
I have a Mars Hydro TSW2000 Grow Light that’s about one year old. It quit working the other day out of nowhere. I decided to look over all the connections and was totally surprised when I found the power cord had literally burned up and melted itself somehow. I contacted Mars Hydro via email support in hopes of getting a new power cord shipped to me, even if I had to pay for it. Instead they go back and forth with pointless emails asking for pictures, addresses, let them check with “their engineer”. Why would you need to consult an engineer before selling me a new power cord? This company is a joke. Stay far away. Terrible products and even worse customer service.