inconvenient, but does give the best price
First time I used Agoda to book a hotel. In their email, it says price guarantee and they sent me 3 emails. However, when I'm ready to pay, there was issues, mainly because, I found out later, Agoda is based in Singapore. In their email, there's no customer support phone number and it states "Agoda price guarantee". The phone number in Agoda email is not Agoda, it routed to Choice Hotel, totally irrelevant. I finally got hold of Agoda customer service based in Philippine. The young lady is nice, but her English is not good and the system is totally different over there which caused the issue. I'm not sure I will use Agoda again because of the hassle I have to go through. But their price is the best so far.