Incompetent, Rude, and Unhelpful
We bought a fully electric e-NIRO from Tates Pyecombe and pretty shortly after the purchase we started having issues charging the car. Sometimes it worked, most of the time it didn't. This has been going on for approximately 18-22 months now. Tates have inspected the car three times in the meantime but was unable to find the issue. I have since worked out that the issue is not with the car but with the charging cable. In lots of ways a relief, but it is extremely frustrating that the dealership was not able to find the problem in all this time. I had even asked if it could be the cable and was told 'no'. I was not offered to take a spare cable and test it. We have not been able to use our car without worrying excessively about running out of charge somewhere and not being to charge it up. What's more is that every time I rang up about this, I was met with a 'not this guy again' attitude on the phone. The dealership has not been helpful or flexible. I would have wished for a friendlier and more helpful tone. When I finally worked out the issue, I informed Tates of this. I enquired whether the cable was covered under my 7 year warranty. I was told that they would look into it and give a call back. This was one month and two days ago !! Never again will I buy a car from this company.