I’ve had a horrible experience and so has my face.
After a week of burning, and red skin, that was oily and flaky at the same time, customer service said that maybe I should have ‘eased’ into using the product. There were no instructions with the product that warned me of a harsh reaction or to build up to using it. The only thing that customer service offered me was a ‘reformulation’. You have to fight to get a refund and by fight I mean disputing the charge with the credit card company as they refuse to refund your purchase. After refusing a refund, I received an email soliciting for an investment in the company! Boasting about millions of dollars in revenue, yet they can’t refund a measly $100 bucks? I’ve had a horrible experience and so has my face.