Misleading Return Policy and Poor Customer Service
I ordered a cosplay costume from Miccostumes for my daughter. Unfortunately, the size was just a little too small. I contacted support before returning it, and they assured me that as long as the item wasn’t broken I could exchange it. When they received my return, they denied the exchange by claiming the costume was “broken” because I didn’t put a piece of cardboard back in the packaging. The costume itself was in perfect condition, never damaged. To reject an exchange over missing packaging material feels unfair and dishonest. I followed their instructions and acted in good faith, but they changed the rules after the fact. If you’re considering ordering from Miccostumes, be aware: their definition of “broken” doesn’t mean damaged. it can mean missing packaging, even if the actual product is fine. Their return address is also just a single house somewhere in the Bay Area. I won’t be shopping here again. Update – Final Outcome: After a long back-and-forth with customer service, Miccostumes did eventually return my original costume. I appreciate that the situation was finally resolved, but it shouldn’t have taken so many emails and so much frustration to get here. The main issue was that they initially refused my exchange by calling the costume “broken” — not because it was damaged (it wasn’t), but because some cardboard packaging was missing. That’s not part of the costume itself, and it caused an unnecessary delay. I’m relieved to have the product back, but this whole experience has made me much more cautious about ordering from them again. If you decide to buy, make sure you keep every single piece of packaging, no matter how small or insignificant it seems.