Can't wait to use my points and leave
Can't wait to use my points. I can't ever use the $250 gift card I was given unless is choose to spend more than the monthly points. There is no option for how I want to pay. The customer service rep was like "just spend more money" - can't use the giftcard for tips either so it's just been sitting there. They won't refund it either. Last appointment I had for myself and a guest for two hours. The guy admitted he left 30 minutes early and I've not received any sort of refund, or acknowledgment other than OK we'll look into it. I provided video evidence from my ring camera showing he got there late, left early and did not complete the full two hour appointment that I paid for and tipped for.