Deceptive Practices and Poor Customer Service
This company's practices are deeply unethical. I placed an order for my son's books on 8/12, most of which were digital copies. The one physical book I ordered showed as shipped on 8/14, but after waiting for 8 days and checking with my local post office, I discovered that it never left the company's warehouse and was never in USPS possession. I've tried to resolve this issue by messaging, emailing, and calling them six times. Each time, I'm met with customer service representatives who claim they lack the authority to issue a refund. When I requested to speak with someone who could help, I was promised a callback within 24 hours, which never materialized. This company's refusal to refund my money despite their clear mistake feels like theft. Buyers should be cautious when dealing with them.