Outstanding Customer Service That Truly Cares
I rarely write reviews, but Alexa truly deserves one. My order was significantly delayed, and I was extremely disappointed at first. However, Alexa personally followed up on my case with patience, professionalism, kindness, and genuine care. She kept me updated throughout the process, helped resolve the issue, and restored my confidence in Petlibro’s customer service. Because of her dedication, I received my replacement fountain, and I have even cancelled my PayPal case. Thank you, Alexa, for going above and beyond. You turned a very frustrating experience into a positive one. My five little dogs and I are truly grateful. ❤️🐾