I am unable to download software and can't get refund
I am unable to download software on my child's phone it absolutely will not open the download software. Thus I cannot use it. This would be much easier if it was just an app that you could download from Google Play Store. After 2+ hours of utter frustration I reached out to customer support to cancel my order. They will not cancel my order until tech support looks at it and can't figure it out for themselves. This is really frustrating. I don't have time to sit and troubleshoot with a tech support team for hours on end. I've already wasted enough time on this. I paid for a year subscription and I really wish I would have only paid for a month. I highly recommend anyone looking to purchase this you only go with one month first to ensure that it works before proceeding with a year subscription. I am writing this review under a different email address then the one I ordered with because I still have to keep working with tech support to try and get my money back. I will happily update this review if I am able to successfully get a refund.