Ordered an LG C1 tv
Ordered an LG C1 tv. Their order tracking page is about as bare-bones as it gets. The only thing listed was my order # and a status that continued to say processing. The day before my TV was originally scheduled to arrive, I finally reached out to customer service. They told me the only way for the order to go through processing was to call their verification team. When I asked why no one notified me of this, their reply was, "the email must not have gone through." I re-checked all my folders including spam, nothing. I attempted to call their verification team right after this, but their hours of availability are rather limited. I also had to wait an extra day to finally get ahold of them because June 6th is apparently a holiday? I finally reached the team a few days later, and they told me to call my bank to pre-authorize the transaction and they'd re-run my payment within an hour. I did this right after I got off the phone. Fast-forward 6 hours later and I email them back to re-check my order status to make sure everything was processed correctly. The team member informs me nothing has been re-run and they'll do it now but it'll now take 1-3 hours to process. 3 hours goes by and still nothing on my bank statement or in my inbox. Now knowing these people don't think it's important to communicate on a nearly $2,000 purchase, I email them back the next day to once again try and confirm my order went through. Once I get a reply, they now inform me I'll need to place a new order on their site. Look, I'm not one to typically write bad reviews, but holy #$%^ the communication is lacking. Reading other reviews on here, I may never have even heard back had I not taken the initiative to contact them first and then rechecked things multiple times which I shouldn't have to do when I'm literally trying to give them my money. Heed the warnings of others and myself, avoid shopping with these people at all costs. Their prices are not worth the hassle.