Epic Customer Service: How Fender and Bradley Shelton Saved My Jackson Guitar!
Several years ago, I bought a Jackson RR3 guitar at Guitar Center. I am from Costa Rica, and after a while, the guitar developed an issue where the Floyd Rose posts broke while I was dive-bombing. Knowing this wasn't normal, I tried to contact Guitar Center as well as several Jackson representatives in both Costa Rica and the US to help me validate the warranty. Unfortunately, because I was in Costa Rica, no one was able to help me. I eventually tried to fix the guitar myself. After several different repairs, it was still never in optimal shape. I decided to give it one last shot and contacted Jackson/Fender directly. That is when I connected with Bradley. Long story short, after years of hitting dead ends, Bradley helped me the exact same day I posted my inquiry on the Customer Service page. He got moving on it immediately. I sent him the pictures, my receipts from Guitar Center, and all the required information. Within a week max, he reached a resolution for me: Fender determined they would send me a brand-new guitar—even after all these years! I just received the guitar two days ago. It looks great, it plays great, it feels awesome, and I couldn't be happier to finally have this beautiful instrument the way it was always supposed to be. Thank you so much to Bradley and Fender/Jackson for truly taking care of me! I have always been a fan of Jackson (thanks to Megadeth, to be honest), but now I am even more in love with the brand. Thanks to this incredible experience, I cannot wait to own more Jackson guitars in the future!