Untrustworthy customer service when handling a return
I ordered a tripod through K&F Concept. It was poorly made so I made the decision to pay for tracked shipping to return it to China for a refund. K&F Concept claimed that they had not received the package and when I inquired with Parcel Force about this they stated that the person at the address had "requested to return the item". I waited till I eventually received the package back from Parcel Force two months later and then attempted to discuss this further with K&F concept and requested that they at the least refund the £65 value of the shipping. They refused and falsely claimed that "We do not refuse any return package", even though this is exactly what happened, and suggested that I return it again to the same address, at which point I would have spent more on postage than the value of the item to begin with. Terrible customer service, would not recommend. Response to K&F Concept's reply: The comment below is indicative of my entire conversation with K&F Concept. They keep saying on loop that they do not refuse packages despite the fact that they failed to take receipt of this package sent to the address they gave. They keep trying to shift blame to the customer for not including their phone number on the package despite the fact that it is not customary to include a phone number on a package and they gave no instruction to include this.