Terrible experience
The lady I booked with was helpful and stated clearly what is involved in the experience. We confirmed everything by giving our contact details and the details for the trip such as weights of the 2 of us. The weights was stated as fine and the lady then called 5 star to confirm and I also received a text and a call off 5 star to confirm. The following day we was both excited and could not wait to do the helicopter ride to the grand canyon. We got on the bus and arrived and was weighed before getting on the helicopter where we was then told we could not carry out the trip. The helicopter was infront of us and the rest of the group was waiting for us. However, we got told we can not do it as it is not safe as one of us was over the maximum weight limit but the other person did not counter balance it. The weights was given at the time we booked the trip and also when we was contacted by 5 star. We got told we was going to loose all of our money which was $1038 for 2 people, but we could do it separately but 1 will have to be rearranged for a different date. This was such a stressful experience as the company was not interested in the fact we are on holiday and this is meant to be a joyful experience they just wanted our money. They did not consider supporting us in any way or thinking about how it is making us feel. We had to defend the situation and state why this is wrong on how we are being treated as this is their mistake as we clearly stated the weights and they was written on our receipts. They just kept stating how much money we have made them loose today. After sitting there for around 2 hours waiting we got told we can not fly today and we loose all our money or we rearrange and do it 2 days later and pay for another seat of $399 this is when we got told they have discounted it for us. We had to embarrassingly leave the rest of the group who we also made late for their trip. However, we went back to the lady we booked with as we did not know what to do in this situation as this horrible company had our money and was not giving us many options as we also disagreed with paying anymore money as this is not our fault. The lady rang 5 star where we also then found out they lied as they said they offered us a refund, but now it is too late. Do not trust this lying robbing company they do not care about the customers and their experience they just want as much money as they can from you. I regret booking with them as they make it out like they are discounting their price to give you a deal and they are not, they lie. AVOID USING 5 star helicopters! 👎🏻