Disappointed customer
I have been an avid customer of Lazada for the past few years. My recent experience just made me realise how terrible their customer service is. 10 Jun, I received an item which is bigger than my size (particularly on this brand only) and have requested for a return and exchange on 31 May (the 2 weeks is due to their available despatch). Unfortunately, no rider came to collect my return item on 31 May, have reported the issue to their customer service and on 10 June, the rider came to collect without the knowledge of their customer service named Atiqah. It was me who informed her that my return item has been collected. She said give them 1-2 days to process the return and exchange. Yesterday, 12 June, I received an email stating that my return request has been cancelled, so today, 13 June, I have asked their customer service and chatted with Farhana mentioning that my refund will be process for 1-3 days as the return and exhange policy has been expired. Going back to the statement provided by Atiqah, the 30 days return and exchange policy starts from the item received date which is 10 June and it is not applicable to me anyway since the cause of the delay was from their end. Their customer service sucks, statements are inconsistent. Very incompetent. Unreliable. I am very disappointed on how they handle this 1 return and exchange item.