Rapyd: A Horror Story
Today, I received an email from Rapyd stating that they cannot support “my business model”. My business model being a jewellery boutique that sells online, btw. I tried to contact their customer support to understand what’s going on, and they did not bother explaining me what exactly was wrong with my “business model”. My IT team worked months long to integrate Rapyd into my e-commerce website. Two weeks before Valentine’s Day, the time I could sell the most jewellery, Rapyd cripples me. Now I have to pay much more to IT guys for a new KYB system. Do your company a favor and void this unprofessional and uncooperative Rapyd.