Not honoring device/manufacturer's warranty
I'm trying to take advantage of the 5 year manufacturer's warranty on the C2G docking station I bought from CompSource. Long story short, Legrand needs the vendor that purchased the device from them, not the reseller, to contact them on my behalf for them to honor warranty. After talking to CompSource on the phone today I guess they bought the device from D&H. I've never had to do this for a manufacturer's warranty issue ever in all of my IT experience but Legrand is telling me this is the only way they will honor their warranty. Not sure why CompSource would call D&H, to have D&H call Legrand on my behalf or how the reimbursement would even work with 3 companies involved. Most likely Legrand is betting that is the case, and I'm out $250-350 dollars. Legrand is definitely going to ruin C2G.