Success Resources denies refund or escalation
15 Jun 2022. I spoke to Andrew Edmond at Success Resources in Sydney, Australia about seeking a refund for the cancelled UPW event scheduled for 2020. He delivered a well-rehearsed patter repeating himself three times explaining how there would be no event in 2022 and that dates for 2023 were sometime between May and September. I listened and explained this was unacceptable, and that under Australian Consumer law that I was entitled to a refund of the two UPW tickets I held. He said that there was no provision to make a refund, and when I asked who I could escalate it to I was directed to Richard Tam in Singapore. Asking if there was no-one senior to him in Australia, he said no. I asked him if he knew Michael Burnett (the Australian CEO) and he said he didn’t, and that he was not at Success anymore. What is going on there? Are we all destined to lose our money to promotors that cannot communicate or plan – to date there is nothing further on their website. I think it is time for Tony Robbins and the Success Resources team to ‘STEP UP’ and ‘Make their move’ before they frustrate all of us. BTW I have previously attended DWD, UPXx2, and the entire university course, so I think my soap box criticism here is fair. Googling the problem, I see that it is not just me that is frustrated, and that 9 News has waded in, with Tony pledging we will all get our money back. But... this was five months ago that Tony said he would sort this!!