Look elsewhere for water products!
1. I tried to order what I believed to be a premiere counter water distiller - the WaterLovers MK2, which costs twice as much as the lower end models. I should have seen the red flag signs from the beginning, when they wouldn't accept my order until I emailed in photos of BOTH my driver's license AND credit card. It took about two weeks just to process the order before it finally got delivered 2. Initially the product worked beautifully, and I was optimistic that this investment should last at least several years - but after several months it began to suffer problems such that I could no longer get any distilled water. Now this is not a product review, but over the past 4 weeks I've attempted to contact h2o labs through both calls and their "contact us online" message query, for which I've left at least a dozen voicemails and messages and still have no response to date. Only once have I spoken with a live representative who was so vague, and oddly immediately offered a "full replacement", however when I simply asked if he could clarify the email address he would send the shipping label to, he answered "I can't give you that information because it is protected - just wait a few business days and it will arrive in your email". When I subsequently queried how he would even know who I am or how to send it to me (again, he never asked about my order number or date or purchase, or model), he said "don't worry, we'll look you up through your caller ID". Needless to say, such an email has never arrived and this was 3 weeks ago. Any such attempts to reach this company to rectify their faulty product has been unsuccessful so far, and thus I'm out $400 and still with no luck. Beware this seller!