Horrific hardselling at Onlyaesthetics
I had a totally horrific experience here and would definitely not recommend Onlyaesthetics to others. Originally I was served by Jovin for the first session where I signed up for a one-year brazilian IPL package as advertised on their Instagram. (The ad also claimed 100% 1-yr unlimited, no hardselling and no gimmicks - obviously the hardselling part is NOT true) Jovin was nice and not pushy, although she showed me the other services they had for hair removal. After I told her I was not interested in the rest and only wanted the IPL promotion, she was still nice and friendly about it. Subsequently, for the second and third session, I was served by Serene (short, blonde dyed-hair lady) who told me Jovin had transferred to the Holland V branch. Then, my nightmare began. For both sessions, she started off by saying she would let me try the laser removal although I said it's not necessary and I will stick to my IPL. However, she insisted by saying she wanted to let me try how good it is. The moment she started the treatment, she began her hard selling. Some of the points she brought out was, IPL is like using Nokia handphone, and now we are already in the IPhone 13 era, so I should also upgrade to a better technology i.e. the laser hair removal. She went on and on about how backward the IPL technology was, and even asked me several times "do you understand what I'm saying?" treating me like I'm a 5-year old child. [yes, obviously I know you're trying to make me sign an exorbitant package] When I told her I would consider, she tried to sell me another whitening package, saying that my bikini area is dark and patchy, and their whitening treatment would help. When I declined, she suggested doing a Hollywood hair removal instead, and the list went on. She even talked about other clients which I felt was inappropriate and displayed unprofessionalism. She also calculated for me that I would need to pay $260 plus per month for another 12 months by credit card installment (that equates to more than $3000) if I were to sign up the package. Although my replies were short and curt and it was obvious that I wasn't interested in any of the packages that she was trying to sell me (I did not ask any further questions about anything she was offering me), she continued to hound me non-stop. Furthermore, she also asked me to write a good review for her ON THE SPOT so she could take a picture of it from my phone, in case I leave the branch and do not write the review for her. She even told me to write "nice and friendly" for her, which obviously she wasn't. She was a pain in the neck with her relentless, non-stop hardselling. On that note, it seemed like some of the reviews here may not be genuine, considering how their beauticians would ask customers to write favourable reviews for them. In any case, Serene was absolutely horrible and I wouldn't wish my experience upon my worst enemy. All throughout the entire session, it felt like a nightmare which I desperately wanted to wake up from, with her incessant nudging and badgering for me to sign up a package with her. Obviously I did not succumb to it, but it does not mean that I should put up to this type of service when I all I wanted was to relax and have my IPL session to reduce hair growth. During this kind of treatment, customers are at a vulnerable position (imagine being wrapped in a towel and in a position where the beautician is looking at your private parts, asking you to sign up for a package), and companies should be more mindful of how they treat their clients. They should be respectful and sensitive to our needs, not bother us endlessly with their so-called promotion and packages when we have already said very clearly that we are not interested. The experiences were so stressful and painful that I could not wait to leave. With this review, I hope other clients will be more aware that there IS hardselling in Onlyaesthetics (never believe what they wrote on the Internet), and especially with Serene, so good luck if you happen to meet her. Again, I definitely will NOT recommend Onlyaesthetics.