Dropship and bad customer service
Long shipping times, dropshipped products. A product arrived in the wrong size, but they offered to make only a ridiculous partial refund compared to the amount spent with no feasible possibility of returning. In the end they only resell products from other brands at higher prices that you can find on much cheaper sites (es: Aliexpress). The garments, being of different brands, have very different qualities between one and the other: you can buy a pair of excellent trousers and shirts of terrible quality, without ever having a clear idea of the general standard of the "collection".