dont expect a refund
shoes took 3 weeks to get her. dealing with oversea Website offers refund. they came in poorly packed and didn't fit. to get a refund is taking 6 email requests (no phone number or address is listed). Then they want photos of the shoes, the bags it came in and the picture of the envelope shipping label that they came in. Leather was so thin, quality poor, no arch support and dont fit well .