Responsible,prompt,clear,helpful
An agent of the monitoring centre called me to test one of the systems which he said was not testing properly on their monitoring systems for motion. He was clear about which one it was. He asked if we could test it while I was on the phone. Gave me clear directions on how to go about how we could test it. I was able to reset the motion sensor using this and he was able to confirm it worked. It was quick , clear and was done without any in person visit . Saved everyone time and showed me they cared. I was with Chubb security alarm and had trouble getting through to them even when my system was in alarm mode from a faulty cable … first they didn’t pick the line for days, weeks and when they did it was endless transferring of lines … saying they did not know how to sort it and a person had to come in but it was only 2 weeks before a technician could come in.