DSDSers-AliExpress | 1688 Dropshipping★★★★★
Disappointing Support and Lack of Real Help
I'm writing this review because I'm extremely frustrated with the customer support for DSers. When I ran into a critical issue with my TikTok Shop orders not syncing correctly, I reached out for help, hoping to get a solution tailored to my problem.
Unfortunately, the support was a major letdown. I only received generic, copy-pasted answers that didn't address the specific error message I was getting: "TikTok must place orders for items shipped from locations outside of China." The agent just kept repeating standard troubleshooting steps that I had already tried, without any real attempt to understand the complexity of my issue with the Shopify and TikTok integration.
It's clear that their support team is not equipped to handle anything beyond the most basic problems. If you run into any unique technical issues, don't expect any real assistance. The app might work for simple dropshipping, but the support is useless when you need it most.
2025-08-09有帮助 1
DRDropshipman★★★★★
Warning on AliExpress Import: Support Creates Confusion!!!
I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with more questions than answers.
First, I noticed a discrepancy in the app settings where an "Advanced Pricing" feature required a "Pro Plan," but the plan description only mentioned "Basic Pricing." The support agent, Joe, simply told me to "kindly disregard that feature for now" and that it would unlock anyway. This was the first red flag.
The biggest issue, however, was their "sourcing" model. I asked a very simple question: "What happens after a customer orders a product I imported from AliExpress?" I was expecting a simple one-click fulfillment process, similar to other apps. Instead, the support agent gave me contradictory and confusing answers.
He claimed that the AliExpress order wouldn't be fulfilled by AliExpress. Instead, it would "automatically undergo a sourcing process" to find a new supplier, which could take 1-5 days. This is a fundamental and critical difference from standard AliExpress dropshipping. It seems the app is designed to push you away from a simple AliExpress automation model and towards a more complex agent-based service.
I also asked about the "Full Order Tracking" feature, which is only listed in the most expensive plan. His answer confirmed my suspicion: basic tracking is likely limited or manual in the cheaper plans.
I almost subscribed without knowing these crucial details. My advice to anyone considering Dropshipman is to ask very specific questions about their fulfillment process and pricing before committing to a plan. It's very easy to book a plan, perhaps even for a whole year, and only later realize that the app doesn't work the way it is advertised on the website. The communication from support was unclear and the business model seems to be more complex than what is advertised.
2025-08-09
