Hayward X Stream Filter Broken
I received my new Hayward XStream filter and was in desperate need to get it set up and running. After starting the filter, water began shooting out of the air valve like old faithful. The air release valve was cracked during assembly, and I did not notice the crack during installation. I was forced to use my old filters top section with valve to filter my pool. Several calls to the pool supply superstore with no resolution. This is extremely frustrating as this filter cost me close to $1,000. All I need is a $20 replacement valve and they refuse to send it. They said, “ I need to send back the entire unit” Does this make any sense, just replace the $20 valve. Hayward was of no help as well. I realized I was not going to receive any help from the superstore, so I ordered a new valve from Amazon. I’m extremely unsatisfied with the pool supply superstore. Terrible customer service and lack of knowledge when it comes to the products they are selling. Please think twice before placing an order with them.