Wonderful experience
Wonderful experience! Never shipped a car before, honestly didn't know what to expect. My son received his orders and was stationed at Fairchild Airforce Base, Spokane WA starting the beginning of May this year. We are from Cleveland OH. Our first thought was for him to leave his car home and get a short term lease out there to get around. Nothing reasonable for him could be found so then he was looking to purchase used, that didn't work out either. So after almost 2 months without a car he ask for me to ship his car to the base. I searched many transport companies, got 6 quotes. Price was a factor but competency and quality was most important. I looked at the reviews for ALL the companies I quoted with. Colin from Easy Auto was the first person to call me. I had already read the reviews for them and was definitely considering them. Colin noticed that I was shipping to a military base and offered to see if we could get any bids with a discounted price. I agreed and with 2 hours there was a bid! Fast Freight Trucking took the bid, contacted me within 30 minutes to arrange a pickup date and time. This was on a Wed. they said they could pick up on Friday between 4pm- and 9pm but if any delay occurred they would be there Sat. morning. I was thrilled and so was my son, we had the ability to be flexible. I wanted to pre-pay, I didn't want my son to have to worry about obtaining a certified check or anything like that, he has enough to worry about. They were totally fine with that. The driver with Fast Freight, Paul, kept in constant contact with me on Friday. He called me at 8 pm and said there was a delay and he wouldn't make it until after midnight and offered to come in the morning. My husband and I talked about it and had no problem waiting until midnight. It was 12:20am when the car was loaded up. I let my son know it was on it's way and should be there in 5 to 7 days. Fast forward a little, two days later. I receive a call from Paul while out shopping that he was arriving to the AFB in 3 to 4 hours. What? It's only be 2 days. I needed to verify it was the right car, I was so shocked. They got my sons car from Cleveland OH, to Spokane WA in less than 3 days! The car arrived completely undamaged, exactly the way he remembered it. It was dirty, but that is to be totally expected. They made an young Airman so very happy and a nervous mom very relieved. I understand that my situation might have been unusual, maybe just luck that his was the last car on the transport and the first one off. But I will say this, regardless, the customer service and communication was outstanding. I got emails, texts and calls. My advice to anyone is, have patience, be understanding and try to be as flexible as possible. My son is not going to be in Spokane forever so he will need this service again, and we will definitely be calling Easy Auto Ship for the next time.