Willful Disrespect
Insisted on using a legal name when redirected to a preferred name. Willfully kept on using said name after being asked not to. Sent emails after being told not to. Management refuses to acknowledge that anything was wrong with the ignored request. Edit based on response: Name use was IMMEDIATELY Clarified and continually ignored throughout the entire call. That is NOT respect. DO NOT make excuses for your employee continuing to disrespect. Each WILLFUL disregard of a simple request was a further insult by your company and your representative. Your director claimed to be fully aware and if he wasnt he should not have acted as if he was and blown off my concerns. He was more concerned with making excuses then correcting any issues. All your reponses prove my point that you are more concerned with making excuses then actual remorse or correction.