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Brynrobbi

美国

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Ushairtopper

You can’t color-match hair online!!

I should know not to buy hair from any company online because it’s virtually impossible to color-match. I was aware that China was involved, but I did not do my due diligence and check the return policy carefully. So the hair arrived (3 pieces) and I knew immediately that they weren’t going to be a match. I contacted the company who offered me a 20% refund and keep the hair, or send it back and they’d issue a full refund. They were consistently very nice, quick to respond, and I shipped the hair products back to China. While they were very apologetic about not paying for return shipping, I found out why: we spent $70+ dollars to return $112 worth of product - not their fault, but lesson learned by me. I can’t complain when they did everything they said they would and were very sweet and honest.

2025-06-12