Software doesn't work as advertised and no refunds. AVOID
The software does not work and when asked for refund, which is advertised on their website but it is not respected at all and they ask for an image of your video to be sent to them to prove that their software is not working as advertised! '30-day refund guarantee. We're confident WonderFox software can supply you with the best experience. If you’re not satisfied with our products, on the first 30-day after the purchase date, we will refund your money.' Here is their refund policy in full, which is not mentioned on the main website. 30-day Money Back Unaccepted Circumstances 1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company. 2. You changed your mind after placing an order. 3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem. 4. Refund for part of a bundle. 5. Special offer product. 6. Request for a refund of more than 30 days 30-day Money Back accepted Circumstances 1. You purchased a wrong product, and then purchased the right product from videoconverterfactory.com within 30 days. 2. You've been double charged due to the system problem of the third party payment platform. 3. The product has technical problems. 4. You never received the registration code of the product from us, and got no response from our support team within 24 hours after reporting this to us. Retrieve Registration Code >> 5. Delay your works because from registration code is invalid. In order to evaluate whether you have the right to the refund, they ask for an ISO file of your video file to be sent to them so they can decide whether it is their software at fault. 'We have accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason. Please send us the ISO so we can confirm the issue and issue a refund.'