Product arrived, but support experience needs improvement
I received my order, but only after 22 days and with significant additional effort on my side. The shipping status remained marked as “pending” for approximately 14 days. I contacted the company twice via email but never received a response. Eventually, I had to find their Discord channel and reach out there, which resulted in a prompt reply and resolution. The support provided through Discord was quick and effective, but customers should not need to search for alternative support channels to get assistance with an order.