No updates on order, horrible customer service
I love the bike and the classes, but this experience left me super disappointed. Ordered an expensive weight set over a week ago from Berlin, with the shipment timeframe marked 2-3 days. No update on the Peloton tracking page. After a couple of days, I emailed their customer service for an update, no response. One week later, I used the German chat box on their website, and the associate told me there was a delay with the shipping company, and that she would send me an update email (never received). Finally, I sent ANOTHER email to their customer service and got this response 😆: "Please excuse the delay in our response. I checked in the system and I could see that your order was already processed on our side. According to the tracking system, the delivery company should get your order to you today, Monday at the latest. I can't give you a specific time, but I'm sure they will be contacting you to coordinate the delivery." Which company, which tracking system since the Peloton tracking page provides no info? This is unacceptable...will avoid ordering additional gear from here on.