Missing online order item
I ordered items online to my local store for pickup. (SD40000121153662) I collected my items contained in 2 undamaged plastic packages and upon opening I found an item missing (product code 493140/03/470) Under Armour track suit bottoms, cost £36.99. I immediately contacted customer services via web chat and was advised the conversation would be converted to email. I then had to deal with a number of customer service advisors including so called senior advisors. I was first asked to supply photos of items I received which I did. I asked why as this proved nothing but received no reply. I eventually got an answer from another advisor who stated the photos were to prove there was no damage to packaging. The only reason I knew an item was missing was to open the packages??? and I'd already stated there was no damage. I was then told that quality assurance had been completed and that I had received the item. 2 Customer Services Senior Advisors insinuated I was a liar and a criminal. They would do nothing further and I had no recourse or could not escalate my complaint. I even asked which package my missing item was alleged to have been in but again received no response. I am absolutely outraged at the insinuations, the fact I DID NOT receive my item and that Sports Direct can take my money and close down my query without any recourse. I can only presume if a mistake has not been made during the warehouse packaging operation that alleged criminality has occurred by Sports Direct employee(s). Please be careful with your orders from this company.