My Future Cruise Credits with Princess cruise UK and Cruise.co.uk
My husband and I booked the Heritage Baltic Cruise with cruise.co.uk for sailing on 3 Sept 2020. Unfortunately due to the covid pandemic the cruise was cancelled. We rebooked the same cruise in 2021 for sailing on 3 September 2022. Because of the Ukrainian war we were allowed to cancel it. We paid £523 deposit for the first booking and £100 deposit when we rebooked in 2021. Cruise.co.uk wrote to say that unless we book a cruise and sail by 30 September 2023, the £523 will be forfeited. We will only be refunded for £100. First, both are deposits for the cruises, £523 is deposit for the first booking and £100 is for the second booking. Why is only £100 deposit returned? Second, Princess cruise state that after 3 years, if our future cruise credit is not being used, the amount will be returned to card the payment is made. Third, the 3 years that our money was held back is no fault of us, with the covid pandemic and the war. We are already committed to a 36 day cruise plus land tour after the cruise for 2023. And on 22 Dec 2022, after so many emails to cruise.co.uk that Caroline from the support team wrote to tell me we have to book a cruise and sail by 30 September 2023, otherwise the money will be be forfeited. I have been sending emails after emails enquiring this as well as how I can get in touch with Princess cruise. I am from Australia and have been sailing with Princess cruise. I was in UK then, that was how I booked the cruise with cruise.co.uk What a NIGHTMARE it is.