good customer service, a bit meh on the tights themselves
The customer service is responsive and helpful. I was disappointed to discover the fit is so different between the Classic and Gloss tights (the Classic tights in my correct size were rolling down to my knees) and because the 2 styles differ in price, you can't do an even exchange. Instead I opted to do a return for store credit that will probably just sit there 'til Gloss goes on sale again. After my initial excitement about their products, I'm less enthused with the price, durability and fit. Two of the pairs that fit well got runs from the top down with one pair also getting a hole on the knee after about 3 or 4 wears. That's about the same mileage you get out of supermarket hosiery, but instead I paid 5x as much. They have a quick and easy warranty process, but I don't want to spend all my time returning the tights, I just want to wear them for more than 2 weeks. The size range is decent, but the color options and inclusivity of skin tones is unmatched. But if I can only wear them a few times, those features aren't that helpful.