Refusing to refund
Refusing to refund! Can only agree with other reviewers' comments. My mother ordered me a yoga top for my birthday to be delivered to her home address. Tracking info indicated it had been delivered (but not received). She raised the issue and CRZ yoga sent a replacement item with the same courier (Amazon Logistics) to the same address. Again not received. CRZ will not refund saying they have acted in accordance with their policy and delivered a replacement item as a gesture of good will. Unable to provide any proof of delivery other than 'delivered to mailbox'. The delivery address is easy to find, with a front door, not a mailbox. My mother has been asked to send 'surveillance video' to prove she has not received the items however CRZ is unable to provide any evidence of proof of delivery - other than the date/time the courier stated it was delivered. Like other reviewers, I advised my mother to put the payment into dispute which has thankfully been charged back to her account. Won't be shopping with CRZ again. Their "We are deeply sorry for this unpleasant shopping experience" doesn't really cut it.