Ultra Plan not worth the premium cost. Pollo.ai deserve only one star!
I decided to upgrade to their Ultra plan for $139 per month, due to the offer on unlimited generations for 365 days (provided still subscribed) on certain models, all of which I use on a regular occurance. It went well for one month, then a few hours after my renewal was processed, I went to create an animation and a number of model's had now been taken off the "unlimited" and Pollo.ai instructed me to pay an additional $80 (basically an upsell) to have access to those removed from the plan. I wrote a very friendly email, using basic English, due to the company being based in China and an email previously received, was very poorly written. Therefore, I made it very clear what my grievance was. They were quick to respond, however, didn't address any of my issues, instead replied with a nonsensical worded email, consisting of a few lines. I sent another email, however, received a similar reply. I continued to use the unlimited image generations on what models were still available, then yesterday cancelled my subscription. To make matter's worse, I logged into my account today, in order to download a previously made video and I am unable to download "without a watermark" a video, which I have basically paid for. Only once before, have I used an AI Generator website and didn't have access to previous generations, and no watermark. Here, with Pollo.ai, I will have to pay a minimum of $15 per month to access MY videos and images! I am beyond annoyed and up to this morning would have rated Pollo.ai 2 star's however, this latest let-down dropped another star. There are far, far better AI websites out there such as Open Art and KLING. Fortunately, I do have a majorit of my image and video renders already downloaded, because out of principle I wouldn't pay Pollo.ai another dime. Shop around is my recommendation, or at least check the company are willing and able to correspond with you, as a paid subscriber, in a professional manner, prior to signing up.