Extremely Frustrated and Disappointed .....
The experience with this place is the worst I have had for a long time! I bought 7 plants in June (order #579870), and it came in about a week later. I was so anxious to to open the box, and .. found that there was a grand total of just 1 plant! Check the packing slip, clearly stated all 7 plants included. Thinking optimistically, "maybe there there is another box following this?" two days later, nothing shows up. This is where the frustration really started: -- Try to call in like I would normally do in dealing with any decent business. Nowhere a number can be found from the email or business site! All it offered was to create a ticket. -- SO I created a ticket ( #TAIWM100014597 ), an auto-reply showed up right away, and promises to get to it in 3 to 5 days. 1 week later, nothing happened! -- Emailed back to GrowJoy, no reply -- Started searching for that elusive phone number to talk to a real person. Found a number 888-907-4769 on the Growjoy Facebook page. Called, it was aSPAM number that try to sell me medical devices! I can not believe this is how a business is done in this place! Recommend people stay away!!! and will try to get my money back ... Kai