BAD FOR SELLER, Very Biased with Buyers.
My experience with this platform as a seller has been extremely disappointing, and based on what I went through, I would strongly advise other sellers to be cautious. In my case, a buyer purchased a 30-day subscription. The first account worked for about 10 days, and I provided a replacement that worked for another 18 days. In total, the buyer received 28 days of service Despite this, I was still pressured by support to issue a full refund. This makes no sense. The service was fully delivered, and the buyer used the product for the entire duration. A refund in this situation effectively means the buyer gets the service for free, which is clearly unfair. To make things worse, the issue was not even caused by me. On the same day, multiple accounts across different sellers were affected due to broader platform issues. This clearly shows it was not a seller-specific problem. Still, all responsibility was placed on me. I even went beyond my obligations by providing a replacement account and offering additional compensation, yet this was completely ignored in the final decision process. Another concern is that the platform does not seem to properly distinguish between “warranty” and “service duration.” Warranty should mean support and replacement if needed, not extending the service indefinitely or justifying refunds after near full usage. From my experience, the dispute system feels heavily biased toward buyers, even in cases where the seller has fully met their obligations. This creates a situation where honest sellers can end up delivering full service and still be forced into a loss. I have resolved multiple similar cases in the past in good faith, including refunds when appropriate. However, in this case, the product was fully delivered, and the request for a full refund was not justified. Overall, this experience raises serious concerns about fairness and seller protection on the platform. Sellers should be aware that even if you deliver exactly what you promise, you may still face unfavorable outcomes in disputes. I hope the platform improves its policies and ensures a more balanced approach that protects both buyers and sellers.