Defective security handlebar lock…
The scooter security handlebar lock shattered while my 15 yr old son was riding in a busy street just 3 weeks after he received it. He could have been killed. When I contacted the company, I was surprised to find they were based in China. There was no indication of this on their website The company agreed to send out a new piece but there would be a delay of one month as the factory was closed for the holidays. When I said that it was unacceptable, they suggested I return the scooter ( to China) and they would repair it. I was very reluctant to do this as they had just informed me that the factory was closed . When I called last week for an update, I was told that I may have to wait a long time for the piece as they were not sure to have it in stock. The scooter functioned for less than 1 month. the company have made no appology for this very frightening experience.